Artificial Intelligence

AI Voice Assistants

BlendLab develops custom voice assistants that understand natural language, recognise intent and respond with expressive, human‑like speech. Built with state‑of‑the‑art ASR and TTS models, they accelerate customer self‑service, power smart devices and streamline call‑centre operations while supporting 30+ languages, including Arabic dialects.

Features

Real‑time speech recognition

Emotion‑aware responses

Multilingual TTS

IVR integration

Our Sub Services

Smart IVR Bot

Reduce wait times with natural language call routing and self‑service.

Contextual handoff
DTMF fallback
Queue deflection
Call transcripts

In‑App Voice Assistant

Hands‑free navigation and actions inside mobile or web apps.

Voice shortcuts
Speech analytics
Wake word
On‑device caching

IoT Device Assistant

Custom wake‑word and offline voice processing for smart devices.

Edge inference
Noise robustness
OTA updates
Custom commands

Call‑Centre Automation

Handle routine queries and free agents to focus on complex cases.

Queue triage
Sentiment routing
Agent assist
Analytics dashboards

Voice Commerce

Enable voice ordering, payments and personalised offers.

PCI‑compliant voice
One‑shot ordering
Re‑order reminders
Cross‑sell prompts

Voice Analytics

Discover trends with speech‑to‑text transcripts and emotion analysis.

Keyword spotting
Silence detection
Agent coaching
Compliance reports

Technologies Used

Whisper ASR

OpenAI TTS

Twilio Voice

Dialogflow CX

Amazon Lex

Process

1

Voice Strategy

Define personas, success metrics and channel mix.
2

Dialog Design

Conversation flows, intents and error handling.
3

Prototype

Rapid voice PoC to validate UX and latency.
4

Platform Integration

Connect telephony, IoT or app SDKs.
5

Testing & Tuning

SSML fine‑tuning, barge‑in tests and load tests.
6

Go‑Live & Monitor

Launch, monitor KPIs and retrain for continuous improvements.
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Frequently Asked Questions