Artificial Intelligence

AI Chatbot Development

BlendLab builds custom AI chatbots fine‑tuned on your knowledge base, delivering instant, personalised responses across web, WhatsApp and social channels. Using OpenAI GPT‑4o, RAG pipelines and vector databases, our bots understand context, escalate when needed and continually improve with analytics—driving higher CSAT and conversion rates.

Features

Multilingual NLP

Seamless channel integration

RAG for factual accuracy

Analytics & A/B testing

Our Sub Services

Website Chatbot

Embed conversational help on any page to support and upsell visitors.

Instant answers
Lead capture
Proactive suggestions
GDPR compliant

WhatsApp Business Bot

Reach customers on the world’s most popular messaging app.

Green‑tick verification
Rich media
Opt‑in broadcasts
Payment links

E‑commerce Chatbot

Guide shoppers, recommend products and recover carts automatically.

Product search
Personalised offers
Order tracking
Cart recovery

Knowledge‑Base Bot

Answer employee or customer questions from internal documents.

Vector search
Secure auth
Feedback learning
Usage dashboards

Multilingual Bot

Serve global audiences with real‑time translation and locale‑aware content.

Arabic RTL
Language detection
Tone adaptation
Glossary support

Live‑Agent Escalation

Seamless handoff to human agents with full conversation context.

Omnichannel ticketing
CSAT surveys
Response SLAs
CRM sync

Technologies Used

OpenAI

LangChain

Supabase Vectors

Python

TypeScript

WebSockets

Process

1

Use‑case Discovery

Define KPIs, intents and escalation flows.
2

Data Preparation

Curate knowledge base, documents and FAQs.
3

Prototype & Fine‑tune

Rapid PoC with limited scope to validate ROI.
4

Integration

Connect CRM, ERP and preferred channels.
5

Testing & Training

User acceptance testing and feedback loops.
6

Launch & Optimise

Monitor metrics, retrain and iterate monthly.
Start Your Project

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Let's turn your ideas into reality. We're here to help every step of the way

Frequently Asked Questions